Here's a basic troubleshooting guide for when your video game keeps crashing or freezing:

1. Check system requirements: Make sure your computer or gaming console meets the minimum requirements of the game. Check the official website of the game or the system requirements to ensure your system is compatible.
   
   
2. Update your drivers: Ensure your graphics card drivers, audio drivers, and other relevant drivers are up to date. Visit the manufacturer's website of your graphics card or use specialized software to download and install the latest drivers.
3. Update the game: Check if the game itself has any updates available. Update the game to the latest version, as developers often provide bug fixes and stability improvements in their updates.
   
   
4. Check for overheating: Ensure your computer or console is adequately cooled. Overheating can lead to performance issues and crashes. Ensure that ventilation vents are free from dust and debris, and that fans are functioning properly.
   
   
5. Close background applications: Quit or disable other programs or applications running in the background. Sometimes they can consume system resources and impact the stability of the game.
   
   
6. Reduce graphics settings: Lower the graphics settings in the game to reduce the strain on your system. Lower graphics settings can help stabilize performance and prevent crashes.
   
   
7. Check for corrupted game files: If the game runs on a platform like Steam, check the integrity of the game files. Open the game properties in the library, go to the "Local Files" tab, and select the option to "Verify Integrity of Game Files." This will repair any corrupted or missing files.
   
   
8. Uninstall and reinstall the game: If the game continues to crash, consider completely uninstalling and then reinstalling it. This may resolve any issues with the game installations.
   
   
9. Contact us: If despite all efforts the game still crashes or freezes, please contact us. We can offer you specific solutions to your problem or suggest further troubleshooting steps.

Please note that these are general troubleshooting steps and may vary depending on the game and platform. It's also possible that the issue may not be on your end and could be due to game or server problems. We are happy to support you with questions or troubleshooting.